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TALKING TURKEY IN HOSPITALITY 

Creating Experiences Through Clear Communication in a Multigenerational Workplace

 

In the world of hospitality, clear and effective communication is as crucial as the ambiance or the quality of service. Just as a turkey uses a distinctive "beep" to communicate effectively within a flock, your hospitality team needs to communicate seamlessly to create unforgettable guest experiences. This is where "Talking Turkey" becomes more than a catchphrase - it symbolises the clear, straightforward, and meaningful interactions that define the ultimate hospitality experience.

UNLOCKING SUCCESS

8 Strategies for Building a Dynamic Restaurant Team

These strategies will increase employee satisfaction, reduce turnover rates, and ensure the long-term success of your restaurant in an industry where competition is fierce and change is constant.

Are you ready to ensure the long-term success and sustainability of your restaurant?

Welcome to a World Where Conversations Begin

 

In the heart of our endeavours lies a deep-seated belief: the hospitality and tourism industry stands as the world's most vital sector. It's more than just services and destinations; it's about creating connections that last a lifetime. Here, every meal is more than food on a plate; it's an invitation to converse, to share, and to discover. Welcome to where conversations start, and memories are made over the universal language of food.

From the expansive sheds of a family-operated turkey farm nurturing over two million birds to the strategic boardrooms of business consulting, my journey has been a testament to diversity and adaptability over the past 3 decades in business. Raised amidst a hardworking ethos, I learnt early the principles of diligence, resilience, and the delicate harmony between nature and commerce.

These early lessons instilled a respect for developmental cycles, teaching me the significance of nurturing not just agricultural endeavours but human connections and community spirit as well.

BEEP NOT GOBBLE

TALKING TURKEY SIGNATURE SERIES 

Leadership, Insights & Community 

THE ART OF THE BEEP

 Clear Communication in Hospitality

 Elevate your team's communication dynamics with our comprehensive "Foundational Communication and operational Strategies" program, blending online learning modules with practical, onsite training specifically tailored for the hospitality industry's unique, multi-generational workforce.

Led by an industry expert with 30 years of experience in training frontline teams in hospitality, our half-day workshop, supplemented with extensive online resources, immerses participants in mastering effective communication styles, enhancing active listening skills, and understanding the nuances of non-verbal communication. 

But this program does more than just teach – it transforms. It unites team members, whether they're "green" newcomers or "seasoned" hospitality veterans, resolving workplace conflicts and smoothing guest interactions.

Our training emphasises creating lasting first impressions that align with the core values and vision of your business, setting a high standard for every guest experience.

The workshops are engaging and interactive, packed with real case scenarios, the latest research, and actionable learning that cements a united team ethos. 

Join us to develop a team where every member feels empowered and every guest interaction becomes a testament to the unparalleled service your brand represents.

 

 

 

RETAIN YOUR TEAM WITH TRAINING. BOOK A CALL NOW

HOSPITALITY MOMENTUM

Accelerating Your Business with Talking Turkey 

Are you tired of feeling overwhelmed by the increasing costs, struggling to recruit and retain team members, and feeling like your business is "running you"? It's time to take action and elevate your hospitality business to new heights. 

Our membership program is the perfect solution for busy owners in the hospitality industry who want to create a dynamic workplace culture, hire and retain staff effectively, and improve their business operations all while connecting with like-minded professionals in the industry. 

Our program offers valuable insights, training, and networking opportunities that will help you elevate your business and provide exceptional guest experiences. Save time and resources by joining our program and gain access to expert guidance and support to help your business thrive.

At the end of the program, you will not only have gained valuable insights and skills to enhance your business operations, but will also experience reduced stress levels and have more time to work strategically on your business. You will cultivate a positive mindset, become proficient in delegating tasks effectively, and experience personal and business growth. 

Don't let frustration hold you back, start your journey towards getting your life back, loving your business and building that dream you had into a thriving reality. Seize the opportunity to take charge of your business, reclaim your passion, and turn your vision into a prosperous reality.

DOORS ARE OPENING IN JUNE, SO DON'T MISS OUT

 

GET ME ON THE WAITLIST >>>>>

THE TALKING TURKEY HOSPITALITY AUDIT

Clear Insights & Real Results

Elevate your hospitality and tourism business with our state-of-the-art Market Research and Mystery Shopping services, backed by 25 years of industry-leading experience.

Powered by our own proprietary software, we offer you an exclusive peek into the pulse of your business with real-time data accessible via a secure dashboard.

This isn’t just about numbers; it’s about benchmarking your performance against industry standards and uncovering both qualitative and quantitative insights that span across four crucial aspects: Image, Service, Marketing, and Compliance.

Imagine having a comprehensive map of your guest's journey, enriched with an informative Net Promoter Score, giving you a clear view of their experience from start to finish.

Our approach is unique — we employ a team of highly trained professionals who blend seamlessly into the fabric of your daily operations, focusing on highlighting the strengths of your business, pinpointing opportunities for growth, and equipping you with the resources to shine even brighter.

This service is designed not to catch your team off guard but to spotlight the true stars of your establishment and to forge a path for ongoing improvement and excellence.

Partner with us to transform the way you view your business, through the lens of those who matter most — your guests. 

 

KEEN TO EXPLORE MORE. BOOK A CALL NOW

I can’t begin to express the deep transformation that occurred in every aspect of my life

Rebecca Night

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