Meet Michelle...

As a Certified Speaking Professional and proud business owner, Michelle is a wealth of knowledge when it comes to the Customer Experience, Leadership Development and Multigenerational Teams.

Michelle combines her three decades of experience and specialised knowledge with an absolute commitment to igniting the potential in each and every individual in the room. 

Audiences in Australia and internationally walk away from her presentations feeling inspired, educated and equipped to deliver outstanding service experiences.

Employing a team of researchers, working with small businesses and multi-million dollar clients, and coaching the leaders of tomorrow, Michelle is extremely passionate about what she does. 


Backed by three decades of comprehensive market research, her presentations are content-rich, offer real casestudies, and are delivered with passion and authenticity.

For maximum impact, Michelle believes that writing a bespoke presentation for you is critical. Taking the time to understand your objectives allows her to connect with the audience by presenting a Keynote Presentation, Breakout Session or MC Service that is relevant and insightful.

Booking Michelle to speak will kick-start organisational change, immediately improve morale and the shared vision of your team, and inspire a room of experienced service industry team members and leaders to approach common issues with a whole new perspective.



Building Bridges Between Generations

Just as a turkey uses a distinctive "beep" to communicate effectively within a flock, communication within your multigenerational team needs to be clear, straightforward, and meaningful to create unforgettable guest experiences. This keynote presentation offers practical insights and real-life examples for transforming the way you connect, engage, and lead a multigenerational team to effectively meet the unique expectations of employees from each generation. 


Navigating Challenges and Unlocking Your True Potential

Embarking on the journey from frontline to management is a coveted role for many, yet it often leaves individuals feeling "caught in the middle". This keynote presentation delves into the nuances of this transition, emphasising the importance of developing caring and intentional leadership skills from day one. Learn to take control of your leadership journey, shaping the life you desire in your newfound role and setting meaningful goals that align with your life's purpose.


Future-Proofing Your Business Through Diverse Customer Connections

In today's hyper-connected world, every touchpoint in your business is an opportunity to build trust, loyalty, and advocacy. This keynote presentation delves deep into the intricacies of the customer journey; gathering customer "intelligence", identifying and addressing friction points, the importance of a robust marketing strategy, and the effective measurement and evaluation of success.


Reshaping Industry Standards for Enduring Brand Influence

As architects of the brand experience and creators of lasting memories, it's paramount to forge a profound connection between intellect and emotion, and enable your customers to not just witness emotions but to truly feel them. This keynote presentation takes a deep dive into brand audits, competitor analysis, owning your brand, breaking industry stereotypes, and thriving in a landscape hungry for innovation and authenticity.


Empowering Women in Business and the Workplace

As a successful business founder and owner with three decades of experience, Michelle shares her insights through the "Handbag of Life" metaphor. Her infectious energy and relatable anecdotes, drawn from her roles as a daughter, mother, grandmother, and entrepreneur, will leave you feeling inspired and empowered to take charge of your future. This keynote presentation dives into your inner thoughts, prompting a reflection on your beliefs and the potential that lies within you. 

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