Hi, I'm Michelle...
With a diverse background spanning from a family-operated turkey farm to the corporate world, I bring a unique blend of foundational values and innovative thinking to my business consulting practice.
Over the last thirty years, I have developed the "Talking Turkey" methodology, revolutionising traditional business communication and promoting clear, authentic, and effective interactions in a multigenerational workplace. My commitment extends beyond consultancy to nurturing leaders/owners who embody competence, compassion, and a holistic vision, creating a culture of learning, development, and mutual respect across all levels of the organisation.
Through market research I have provided clients with invaluable data for over 25 years, facilitating strategic decision making and continuous improvement. By engaging with me for frontline training or leadership development, you are not just investing in skill enhancement but embarking on a transformational journey that empowers every individual and aligns with your organisation's vision.
Join me in redefining the standard of business in the hospitality and tourism industry through clear communication, exceptional leadership, and an unwavering commitment to excellence in service.
Let's Begin the Journey of Excellence
Reach your potential with Michelle
Find the resources that are right for you.
THE ART OF THE BEEP: CLEAR COMMUNICATION IN HOSPITALITY WORKSHOPS
Elevate your team's communication dynamics with our comprehensive "Foundational Communication Strategies" program, blending online learning modules with practical, onsite training specifically tailored for the hospitality industry's unique, multi-generational workforce, creating memorable customer experiences...
HOSPITALITY MOMENTUM: ACCELERATING YOUR BUSINESS WITH TALKING TURKEY
Are you tired of feeling overwhelmed by the increasing costs, struggling to recruit and feeling like your business is "running you"? It's time to take action and elevate your hospitality business to new heights.
Our membership program is the perfect solution for busy owners in the hospitality industry who want to create a dynamic workplace culture, hire, and retain staff effectively, and improve their business operations all while connecting with like-minded professionals in the industry.
OPENS IN MAY
CLEAR INSIGHTS, REAL RESULTS: THE TALKING TURKEY AUDIT FOR HOSPITALITY EXCELLENCE
Elevate your hospitality and tourism business with our state-of-the-art Market Research and Mystery Shopping services, backed by 25 years of industry-leading experience.
Powered by our own proprietary software, we offer you an exclusive peek into the pulse of your business with real-time data accessible via a secure dashboard...
THE ART OF TALKING TURKEY: BUILDING BRIDGES BETWEEN GENERATIONS
(KEYNOTE OR PLENARY SESSION)
Just as a turkey uses a distinctive "beep" to communicate effectively within a flock, communication within your multigenerational team needs to be clear, straightforward, and meaningful to create unforgettable guest experiences. This keynote presentation offers practical insights and real-life examples for transforming the way you connect, engage, and lead a multigenerational team to effectively meet the unique expectations of employees from each generation.
