It's Time to Start Talking Turkey

In today’s competitive Hospitality and Tourism industry, success hinges on creating exceptional guest experiences, fostering a dynamic workplace culture, and staying ahead of the curve. With my proven expertise over three decades in frontline training, leadership development, research, and our new innovative membership program for hospitality business owners, I offer a comprehensive solution to elevate your business to new heights. Through the power of the “Talking Turkey” methodology, I provide the tools and insights needed to  empower your team, and exceed guest expectations. If you’re ready to take your business to the next level and achieve sustainable growth, I invite you to explore the possibilities and embark on a journey towards success with my guidance and support. Let’s work together to unlock your full potential and that of your team to create a thriving future in the industry.

Let's Work Together

Hospitality Momentum: Accelerating Your Business with Talking Turkey

Are you tired of feeling overwhelmed by the increasing costs, struggling to recruit and feeling like your business is "running you"?  It's time to take action and elevate your hospitality business to new heights. 

Our membership program is the perfect solution for busy owners in the hospitality industry who want to create a dynamic workplace culture, hire, and retain staff effectively, and improve their business leadership skills all while connecting with like-minded professionals in the industry.



The Art of the BEEP: Clear Communication in Hospitality

Elevate your team's communication dynamics and operational efficiency with our comprehensive "Foundational Communication and Operational Strategies" program. This half day workshop is designed to blend online learning modules with practical, onsite training, catering specifically to the unique and multi-generational workforce within the hospitality industry.

In addition our targeted online modules serve as an invaluable resource for both new team members undergoing induction and your existing team in need of a refresher. These easily accessible modules ensure that every team member, regardless of their starting point, becomes an integral part of your team, fully aligned with and contributing to your shared vision.

This holistic approach not only fosters a strong foundation in effective communication but also streamlines operational practices, setting the stage for unparalleled guest experiences and a collaborative workplace culture.

Led by an industry expert with 30 years of experience in training frontline teams in hospitality, our half-day workshop, supplemented with extensive online resources, immerses participants in mastering effective communication styles, enhancing active listening skills, and understanding the nuances of non-verbal communication. 


The Talking Turkey Audit for Hospitality Excellence


Powered by our own proprietary software, we offer you an exclusive peek into the pulse of your business with real-time data accessible via a secure dashboard. This isn’t just about numbers; it’s about benchmarking your performance against industry standards and uncovering both qualitative and quantitative insights that span across four crucial aspects: Image, Service, Marketing, and Compliance.


The Art of Talking Turkey: Building Bridges Between Generations

Just as a turkey uses a distinctive "beep" to communicate effectively within a flock, communication within your multigenerational team needs to be clear, straightforward, and meaningful to create unforgettable guest experiences. 

This keynote presentation offers practical insights and real-life examples for transforming the way you connect, engage, and lead a multigenerational team to effectively meet the unique expectations of employees from each generation. 

Let's Start a Conversation That Ignites Change